Shopify NetSuite Integration
Services
Running Shopify for ecommerce and NetSuite for operations? We help you connect the dots.
InfraNext offers end-to-end Shopify NetSuite integration services that automate your order management, inventory sync, fulfillment, and financials – all customized to fit your workflows.
Whether you need a prebuilt connector, custom setup, or iPaaS support, we deliver a solution that’s scalable, reliable, and built for growth.
What is Shopify NetSuite Integration?
Shopify NetSuite integration connects your storefront and back office to create a unified ecommerce engine. It automates the flow of data between platforms, syncing not just orders and inventory but also:
- Complex refund scenarios (partial refunds, exchanges)
- Tax jurisdictions via SuiteTax or legacy rules
- Shopify Payout settlements across GL accounts
- Multi-location inventory by fulfillment center or store
This isn’t a simple data push — it’s intelligent mapping across operational and financial domains, so your business runs on clean, timely, and accurate data.
Integration Use Cases: What Actually Syncs, and How
Here are the most critical Shopify–NetSuite sync scenarios we support, showing exactly what gets triggered, where it flows, and the resulting impact on your operations.
Need something specific that’s not listed here? We can build custom sync flows tailored to your business.
| Use Case | Shopify Event | NetSuite Action | Outcome |
| Order Sync | New order placed | Create Sales Order | Instant order creation with full customer data |
| Refund Sync | Refund issued | Credit Memo + refund in GL | Accurate accounting and audit trail |
| Inventory Update | Quantity changed in NetSuite | Inventory updated in Shopify | Prevents overselling and out-of-sync listings |
| Fulfillment Tracking | Order fulfilled in NetSuite | Tracking info pushed to Shopify | Improved CX with real-time updates |
| Product Management | SKU edited in NetSuite | Auto-update in Shopify | Product data always aligned |
| Shopify POS Sale | In-store order via POS | NetSuite SO with store location | True omnichannel order tracking |
| Order Edits / Post-Purchase Updates | Order edited in Shopify | Update Sales Order in NetSuite | Accurate fulfillment and reduced manual rework |
| Multi-location Inventory Sync | Inventory changed per location | Location-specific sync to Shopify | Prevents discrepancies across warehouse and POS |
| Tax & Shipping Calculation | Checkout completed in Shopify | Import/recalculate tax and shipping lines | Accurate accounting and compliance tracking |
Our Shopify NetSuite Integration Features
Here’s a quick look at the key features our integration supports — covering orders, inventory, payouts, taxes, and more. If you need something not listed, we can build it.
| Category | Feature | InfraNext Solution |
| Inventory Management | Real-time SKU/location sync | ✅ Yes – native support with optional custom mapping |
| Order Processing | Omnichannel (POS, Online, Draft Orders) | ✅ Yes – store-level mapping with sales channel logic |
| Financial Reconciliation | Shopify payout journal entries | ✅ Yes – itemized posting of fees, taxes, and net amounts |
| Tax Handling | SuiteTax & legacy tax engine support | ✅ Yes – automatic or rule-based tax mapping |
| Returns & Refunds | Refunds create Credit Memos + GL entries | ✅ Yes – in line with NetSuite’s accounting model |
| Custom Fields | Shopify metafields or custom properties | ✅ Yes – included in field mapping configuration |
Methods We Offer to Connect Shopify and NetSuite
| Integration Method | Description |
| Custom Integrations | Fully bespoke solutions tailored to your specific workflows and requirements, ensuring maximum flexibility and control. |
| InfraNext Prebuilt Integrator | Our robust, ready-to-deploy Shopify NetSuite connector which is designed for fast implementation with customizable mapping. |
| NetSuite Connector SuiteApp | Oracle’s native SuiteApp for Shopify–NetSuite integration. Ideal for standard ecommerce setups needing quick deployment, lower costs, and reliable support. |
| iPaaS (Celigo, etc.) | We help you leverage robust platforms like Celigo iPaaS for NetSuite integration to manage complex integrations with scalability and reliability |
| Direct API Integrations | We utilize NetSuite’s REST API and SuiteScript to customize solutions that ensure flawless data synchronization and efficient workflow automation. |
| Middleware Solutions | Deploy middleware to bridge gaps between systems, ensuring data flow consistency and reducing integration complexities. |
Integration Deployment Timelines
- Quick Setup – Prebuilt connectors like Celigo (1-2 weeks)
- Custom API Integration – Customized solutions (4-6 weeks)
- Enterprise-Level Integration – Deep customization with SuiteScript & middleware (6-8 weeks)
Why Choose InfraNext for Shopify NetSuite Integration?
- Specialists in Shopify + NetSuite: We understand both systems deeply, including tax handling, multi-location inventory, SuiteTax, and Shopify POS quirks.
- Built for Scale: Whether you’re doing 100 orders a day or 10,000, our solutions are optimized for volume, performance, and fail-safes.
- No Tech Overhead for You: Our team handles the full implementation — from mapping to deployment to post-go-live support.
- Flexible Integration Models: Whether you want plug-and-play or something tailored to your workflow, we support it.
- Transparent Support & SLAs: We don’t disappear after launch. Get ongoing optimization, alerts, and expert support.
FAQs
Can you integrate multiple Shopify stores with a single NetSuite account?
Yes, we support multi-store setups, including mapping each Shopify store to specific subsidiaries in NetSuite.
Do you support Shopify POS transactions?
Yes, Shopify POS orders are fully supported. We sync them in real time into NetSuite with store-level location tracking, accurate tax handling, and fulfillment workflows intact.
Can I customize which data syncs between Shopify and NetSuite?
Yes, you can choose specific data types to sync, such as orders, inventory levels, customer data, and payouts. For businesses with unique workflows, we can create fully custom syncs using SuiteScript to meet your exact specifications.
What kind of ongoing support do you provide after the integration is complete?
We offer comprehensive post-integration support, including troubleshooting, updates, and scaling as your business grows. Our dedicated support team is available to address any technical issues or adjustments needed to keep your integration running smoothly.