InfraNext Service Tiers: AWS Cloud Managed Services
Choose from one of three service tiers – Basic, Advanced, or Premier – to get the support you need to optimize cloud operations on AWS
More Service Options Means More Flexibility
Every organization is different. Some need minimal help managing cloud environments. Others want to offload as much work as possible. But all companies share a common goal on the cloud: maximize performance and growth potential. That’s why we launched three managed services tiers that provide varying levels of engagement. Choose the package that best aligns with your unique AWS needs and objectives. Focus on what matters most for your customers.
Managed Service Packages
Basic
EVERYTHING INCLUDED
24/7 Support
- Incident Management
- Root Cause Analysis
- Certificate Management
- Standard Runbooks
- Cloud Management Portal
24/7 Monitoring
- Standard Infrastructure Monitoring
- Endpoint Monitoring
20 Supplemental Service Hours
- Initial Architecture Audit & Onboarding
- Service Management and Deployment
- Patch Management
Service Delivery Management
- Designated Service Delivery Manager (SDM)
- Incident Coordination & Prioritization
- Escalation Management
- Quarterly Status Calls
Advanced
EVERYTHING INCLUDED IN BASIC PLUS:
24/7 Support
- Serverless Runbooks
24/7 Monitoring
- AWS Billing Monitoring
- Serverless Monitoring
40 Supplemental Service Hours
- Regular Infrastructure Audit
- Cost Optimization
- Disaster Recovery
Service Delivery Management
- Trend Analysis
- Root Cause Analysis (RCA) Preparation
- Additional Escalation Options
- Runbook coordination
- Monthly Status Calls
Premier
EVERYTHING INCLUDED IN ADVANCED PLUS:
24/7 Support
- Custom Runbooks
24/7 Monitoring
- Security Monitoring
- Custom Security Configuration
40 Supplemental Service Hours – DevOps
- Full Database Audit
- Database Optimization
20 Supplemental Service Hours – Security
- AWS Vulnerability Assessment
- AWS Security Audit
- Security Monitoring Configuration
- Regulatory Compliance Audit
Service Delivery Management
- Weekly Status Calls
- Double SDM Allocation
Ready to Take the Next Step?
Connect With Our Cloud Experts To Begin Your Cloud Journey