SAP C/4HANA

Services:

SAP Customer Experience (C/4HANA) represents SAP’s strategic entry into the CRM market, achieved through a series of key acquisitions starting with Hybris in 2013, a Germany-based omnichannel eCommerce platform. This was followed by the acquisition of Gigya, an identity management technology firm, in 2017; CallidusCloud, a sales performance management tools vendor, in 2018; and Coresystems, a field service management platform vendor, also in 2018.

At InfraNext, we leverage the comprehensive capabilities of SAP Customer Experience to transform your business. Our expertise in deploying these powerful tools ensures you can effectively manage customer relationships, enhance sales performance, and streamline field service operations. Partner with InfraNext to harness the full potential of SAP C/4HANA and drive success in your market.

SAP C/4HANA consists of five cloud solutions:

Offering: 

InfraNext has developed templated and fixed price solutions tailored for CX that are composed of end-to-end process models, templates, documentation, training materials and more. This packaged solution provides accelerated implementation, greater business benefits, and reduced risk.

C/4HANA Product Sample Commerce Offering

Quick-Start foundational MVP commerce experience

B2B B2C

Focused, rapid deployment of first-phase customer shopping experience

Deliverables & Activities

  • Fully responsive storefront for mobile, tablet, & desktop
  • Credit card payment processing
  • SAP integrations (ECC or S/4)
  • Product bundling
  • Base promotions
  • Look and feel changes to suit client’s branding

Add-On Options

  • Service design for additional services
  • Goal state roadmap
  • Personas/scenarios/segmentation creation
  • Detailed target state architecture
  • Rough order of magnitude – high-level roadmap

Extended Quick-Start foundational MVP experience

B2B B2C

Includes all deliverables and activities from MVP

Deliverables & Activities

  • Personalized products
  • Assisted service module (ASM)
  • Enhanced promotions
  • Subscribe and save
  • Single sign-on
  • Integration to SAP Marketing Cloud
  • Integration to SAP Customer Data Cloud

Add-On Options

  • Marketing Cloud
  • Cloud for Customer, sales/service

Full-scope project to meet all customer requirements

Includes all deliverables and activities from MVP PLUS experience

Deliverables & Activities

  • Additional payment options (PayPal, Apple Pay, Google Pay)
  • Online/offline connected shopping experience (point of sale integration)
  • Buy online pickup in store
  • Integration to SAP CAR
  • Headless commerce
  • Enhanced commerce APIs

Add-On Options

  • Qualtrics
  • SAC