Odoo Vs
SugarCRM
Large, small or medium, a business needs a perfect CRM solution to fix all customer related complexities faced by its sales team. Odoo and SugarCRM are two dominant CRM providers in the market. Sugar CRM uses proprietary codes whereas Odoo is open source software.
Why is Odoo better than SugarCRM
An Open Source Software, Odoo is available in community as well as commercial versions. SugarCRM on the contrary offers only commercial versions now. Odoo is a better choice over SugarCRM when comparing the price. Odoo also offers seamless integration with Odoo apps and third party apps. Lack of open source version limits the customization and integration features of Sugar CRM. Sales, subscription, real-time chat, invoicing and other features give Odoo a head over SugarCRM.
As marketing is all about lead generation and nurturing, Odoo out wins SugarCRM with its features for events, survey and blog use for leads nurturing. Analyse multiple features of CRM solutions available in the market before choosing the right CRM for your business. A detailed feature and efficiency analysis of Odoo and SugarCRM given below will surely give you an insight.
Odoo vs Sugar CRM
SugarCRM and Odoo are both powerful CRM and business management platforms, but they differ significantly in approach and audience.
SugarCRM focuses primarily on customer relationship management and offers highly customizable solutions for sales automation, marketing, and customer support. It’s available in both cloud-based and on-premise versions, but is commercially licensed, which may be a limitation for budget-conscious businesses. SugarCRM is best suited for medium to large enterprises looking for deep CRM capabilities and flexibility through integrations.
Odoo, by contrast, is an all-in-one business suite that includes CRM as one of its many integrated modules like accounting, inventory, HR, and eCommerce. The Community edition is open-source and free, while the Enterprise edition adds premium features and official support. Odoo is ideal for businesses seeking a modular ERP that can grow with their needs.
SugarCRM
A web-based CRM solution, Sugar CRM initially used only open-source support and hence Community edition was the highlight of Sugar CRM in the initial days. But they stopped upgrading community editions after the release of Version 7. Sugar CRM now comes mostly in two editions- Enterprise and Professional.
Sugar Enterprise is designed aiming the customers who prefer on-premise deployment. With flexibility in customization and control over technology stack as the highlights Sugar enterprise is suitable for large enterprises. Sugar Professional, on the other hand offers CRM solution for Small business with options for seamless upgrading. We are using the Enterprise edition of SugarCRM for this comparison.
19,000
companies
30
countries
12,000
usergroup members
25
languages
Odoo Enterprise
Odoo, an open source platform for business management, comes in two editions- Odoo Community and Odoo Enterprise. Odoo enhance and upgrade community and enterprise editions simultaneously. During every version release Odoo transfer some features of Odoo Enterprise to Odoo Community.
Odoo Enterprise Edition is available in three versions, Odoo Sh, Odoo Online and Odoo on premise. Odoo Sh. is a cloud based platform designed for end users. It is designed to suit the needs of the small businesses.
12
million users
120+
countries
2550
partners
40000+
apps in odoo apps
CRM Features
Odoo Enterprise
Sugar CRM
Leads Management
Leads Management
Lead scoring
Deduplication
Sales Quotations
Leads Acquisition
Emails Integration
Contact Forms
Website Call-To-Action
Mass Import
Sales Pipeline
Manage opportunities
Pipeline Management
Filter Pipeline by Expected/ Closing Dates
Log Calls
Pre scripted/Automated Next Actions
Relationship management
Companies
Contacts
Photos in contact
Multiple Contacts per Company
Multiple Companies per Contact
Sales
Odoo Enterprise
Sugar CRM
Quotations
Quotations
Pricelists
Quotation Templates
eSignature
Online Payment
Multiple unit of measure
Sales Order
Sales Orders
Invoicing
Customer Portal
Shipping method Integration (Cost+Tracking)
Subscription management
Marketing
Odoo Enterprise
Sugar CRM
Leads Generation
Mass Mailing
Webs to Lead Capture
Lead Tracking
Leads Nurturing
Events
Surveys
blogs
Reporting
Odoo Enterprise
Sugar CRM
Reports
Activity Analysis
Pipeline Analysis
Sales Analysis
Invoice Analysis
Sales Forecasts
Commissions
Recurring Business
Report Engine
Dynamic Graphs
Dynamic Pivot Table
Customizable Dashboard
Productivity & Usability
Odoo Enterprise
Sugar CRM
Productivity
VOIP Integration
Calendar Integration
Realtime Chat
Ability to Add Fields
Emails
Email Integration
Email Templates
Usability
Odoo Enterprise
Sugar CRM
Full Web Interface
Mobile App
Multi-language
Android Offline Appe
iPhone Offline Appe
Interfaces
API
Apps Store