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Odoo Vs SugarCRM

Odoo Vs
SugarCRM

Whether large, small, or medium-sized, every business needs a reliable CRM solution to manage customer-related challenges faced by its sales team. Odoo and SugarCRM are two leading CRM providers in the market. While SugarCRM operates on proprietary code, Odoo functions as an open-source platform.

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Why is Odoo better than SugarCRM

Why is Odoo better than SugarCRM

Odoo, being an open-source software, is available in both Community and Enterprise versions, while SugarCRM now offers only commercial editions. In terms of pricing, Odoo is more cost-effective compared to SugarCRM. It also provides smooth integration with Odoo’s own applications as well as third-party apps. The absence of an open-source version in SugarCRM limits its customization and integration capabilities. Features like sales, subscriptions, real-time chat, invoicing, and more give Odoo a clear edge over SugarCRM.

Since marketing largely revolves around lead generation and nurturing, Odoo surpasses SugarCRM with advanced tools for events, surveys, and blogging to support lead engagement. It is important to analyze the various features offered by CRM platforms before selecting the best one for your business. The detailed feature and efficiency comparison of Odoo and SugarCRM provided below will help you gain valuable insights.

Odoo vs Sugar CRM

SugarCRM and Odoo are both robust CRM and business management platforms, but they differ greatly in focus and target audience.

SugarCRM specializes in customer relationship management, offering customizable tools for sales automation, marketing campaigns, and customer support. It is available in both cloud-based and on-premise versions but operates under a commercial license, which can be a drawback for cost-sensitive businesses. SugarCRM is best suited for medium to large enterprises that require advanced CRM functionality and flexibility through third-party integrations.

Odoo, on the other hand, is a complete business suite that includes CRM alongside modules for accounting, inventory, HR, eCommerce, and more. Its Community edition is open-source and free, while the Enterprise edition provides premium features and dedicated support. Odoo is ideal for companies seeking a modular ERP system that can scale with their growth and adapt to diverse operational needs.

SugarCRM

SugarCRM is a web-based customer relationship management solution that was initially built on open-source support, making the Community edition its key highlight in the early days. However, after the release of Version 7, the company discontinued upgrades for the Community edition. Today, SugarCRM is mainly available in two editions: Enterprise and Professional.

Sugar Enterprise is tailored for customers who prefer on-premise deployment. With strong customization options and full control over the technology stack, Sugar Enterprise is best suited for large organizations. Sugar Professional, on the other hand, is designed for small businesses, providing scalable CRM solutions with easy upgrade options. For this comparison, we are focusing on the Enterprise edition of SugarCRM.

19,000

companies

30

countries

12,000

usergroup members

25

languages

Odoo Enterprise

Odoo, an open-source business management platform, is available in two editions: Odoo Community and Odoo Enterprise. Both editions are upgraded simultaneously, and with every new version release, certain features from Odoo Enterprise are gradually introduced into the Community edition.

The Odoo Enterprise edition is offered in three deployment options: Odoo.sh, Odoo Online, and Odoo On-Premise. Odoo.sh is a cloud-based platform tailored for end users, specifically designed to meet the needs of small businesses.

12

Millions Users

120+

Countries

2550

Partners

40000+

Apps in Odoo Apps

CRM Features

Sales

Marketing

Reporting

Productivity & Usability

CRM Features

Odoo Enterprise

Sugar CRM

Leads Management

Leads Management

Lead scoring

Deduplication

Sales Quotations

Leads Acquisition

Emails Integration

Contact Forms

Website Call-To-Action

Mass Import

Sales Pipeline

Manage opportunities

Pipeline Management

Filter Pipeline by Expected/ Closing Dates

Log Calls

Pre scripted/Automated Next Actions

Relationship management

Companies

Contacts

Photos in contact

Multiple Contacts per Company

Multiple Companies per Contact

Sales

Odoo Enterprise

Sugar CRM

Quotations

Quotations

Pricelists

Quotation Templates

eSignature

Online Payment

Multiple unit of measure

Sales Order

Sales Orders

Invoicing

Customer Portal

Shipping method Integration (Cost+Tracking)

Subscription management

Marketing

Odoo Enterprise

Sugar CRM

Leads Generation

Mass Mailing

Webs to Lead Capture

Lead Tracking

Leads Nurturing

Events

Surveys

blogs

Reporting

Odoo Enterprise

Sugar CRM

Reports

Activity Analysis

Pipeline Analysis

Sales Analysis

Invoice Analysis

Sales Forecasts

Commissions

Recurring Business

Report Engine

Dynamic Graphs

Dynamic Pivot Table

Customizable Dashboard

Productivity & Usability

Odoo Enterprise

Sugar CRM

Productivity

VOIP Integration

Calendar Integration

Realtime Chat

Ability to Add Fields

Emails

Email Integration

Email Templates

Usability

Odoo Enterprise

Sugar CRM

Full Web Interface

Mobile App

Multi-language

Android Offline Appe

iPhone Offline Appe

Interfaces

API

Apps Store