NetSuite On-Demand Support Services
Access certified NetSuite expertise—when you need it, how you need it.
Flexible, Scalable NetSuite Support That Grows With Your Business
Managing NetSuite isn’t just about keeping the lights on — it’s about continuous improvement. As your business evolves, so do your workflows, reporting needs, integrations, and compliance requirements. But hiring and retaining full-time NetSuite administrators or developers can be expensive and inefficient.
InfraNext’s NetSuite On-Demand Support Services offer a smarter alternative — giving you access to senior-level NetSuite functional and technical experts on a fractional, as-needed, or SLA-based basis. Whether you need one-off help with a saved search, scripting support, or strategic guidance on a new module rollout, we’re ready.
What’s Included in NetSuite On-Demand Support?
| Support Area | Description |
|---|---|
| Functional Support | Troubleshooting, role/permission updates, form edits, approval flows, and process configuration. |
| Technical Support | SuiteScript fixes, RESTlet/API troubleshooting, integrations, and scripting new logic. |
| Workflow & Automation | Design, deploy, and maintain SuiteFlow automations and approval rules. |
| Saved Searches & Reports | Build advanced saved searches, KPIs, dashboards, and financial reports. |
| SuiteAnalytics Support | Assistance with workbooks, pivoting, charting, and real-time data modeling. |
| NetSuite Optimization | Clean up unused records, improve performance, and streamline navigation. |
| Release Management | Ensure compatibility with NetSuite’s biannual releases and feature rollouts. |
| User Training & Enablement | On-demand training sessions and documentation for users or admins. |
Why Choose InfraNext for NetSuite Support?
🧠 Certified NetSuite Admins, Consultants & Developers
⚙️ Support Across Functional, Technical & Integration Domains
🕐 Fast Turnaround with Ticket-Based or Retainer SLA Models
🧩 Hands-On Help with Scripting, API, SuiteFlow & Reporting
📈 Strategic Guidance on Optimization & Scalability
🔐 Security-First Support with Access Logs & Role-Based Controls
How Our On-Demand Support Works
Simple. Flexible. Transparent
🔸 Ticket-Based Support
Open support tickets for anything — we triage and respond within SLA (4, 8, or 24 hours depending on priority). Great for ad hoc or small teams.
🔸 Monthly Retainers
Pre-purchase monthly blocks of hours at a discount. Ideal for fast-moving companies needing continuous NetSuite assistance.
🔸 Emergency Support
Need urgent help after a failed script, broken integration, or go-live issue? We offer after-hours emergency support for business-critical cases.
🔸 Admin-as-a-Service
We can serve as your virtual NetSuite administrator, managing day-to-day requests, configurations, and support — without adding headcount.
Examples of Support We Provide
✅ Fixing or enhancing SuiteScript 2.0 user events, scheduled scripts, or RESTlets
✅ Creating custom fields, forms, roles, and workflows
✅ Developing saved searches and KPI dashboards for departments
✅ Diagnosing integration sync failures (Celigo, Boomi, custom API)
✅ Configuring or maintaining multi-subsidiary setups (NetSuite OneWorld)
✅ Helping with quarter-end revenue recognition adjustments
✅ Supporting NetSuite upgrades or new bundle rollouts
Ideal For:
- Companies without a full-time NetSuite administrator
- Organizations experiencing growth, M&A, or business model shifts
- Teams rolling out new modules or integrations (WMS, CRM, eComm, etc.)
- Businesses with NetSuite already live but underutilized
- Anyone preparing for or recovering from a NetSuite implementation
FAQs
What is the minimum commitment for On-Demand Support?
We offer no long-term contracts. You can engage us for a single ticket or opt into a monthly support retainer for discounted rates and priority response.
Can InfraNext serve as our outsourced NetSuite administrator?
Yes. We offer Admin-as-a-Service, acting as your go-to NetSuite admin to manage user requests, maintain roles, build workflows, and handle day-to-day system support.
Do you support NetSuite SuiteScript and integrations?
Absolutely. Our technical team supports SuiteScript 2.x, SuiteTalk API, RESTlets, and middleware like Celigo, Boomi, and MuleSoft. We troubleshoot and build new integrations on-demand.
How fast is response time for critical issues?
We offer SLA-based tiers with critical response times ranging from 1 to 2 business hours, depending on severity. Emergency and after-hours support is also available upon request.
Get Expert NetSuite Help — On Your Terms
Don’t let NetSuite slow you down. With InfraNext’s On-Demand Support Services, you get access to certified experts exactly when you need them — no overhead, no delays, no compromise.
📧 Email: sales@infranext.io
📞 Call: +1 972 755 0363
📅 Schedule a Free Implementation Strategy Call ›